Faq

By registering, you will be able to access all the information necessary to manage your orders. You may freely manage your personal data, amend billing and/or delivery details, as well as your password.

How can I register?

You can register by clicking on “Customer Area” at the top of the home page, or simply after adding the product you wish to purchase to your basket. Follow the indicated procedure by entering all the required mandatory details.

How can I recover my ID and password?
If you have forgotten your login password, click on “Login” at the top right of the screen and then on “Forgotten password?”. A new password will automatically be sent to the email address provided during registration.

Can I place an order without registering?
After adding the desired product to your basket, you may choose whether to register or proceed as a guest.

ORDER

How can I place an order on Wheeltrims.shop?
After finding the desired item, click on “Add to basket” and complete the fields relating to your car model. Once you have finished shopping, click on “Proceed to checkout” and choose whether to register or complete the purchase as a guest.

How long does it take to process my order?
All orders are processed within one working day at the latest.

How can I check whether my order has been accepted?
If your order has been accepted, you will receive a confirmation email at the address provided during purchase. If you do not receive the order confirmation email, please contact us at shop@wheeltrims.shop.

How can I cancel or amend an order?
To cancel or amend an order, please contact us promptly by email so that we can stop the parcel before dispatch.

Will an invoice or receipt be issued?
An invoice is always issued for all orders placed on Wheeltrims.shop. For private individuals, the tax code will be indicated; for companies, the VAT number will be indicated.

PAYMENT

Which payment methods are accepted?
The following payment methods are accepted:

– Credit cards (Visa, MasterCard, American Express and JCB);

– GPay and ApplePay.

Are there any risks when paying by credit card?
The risks involved in paying by credit card are virtually non-existent. Credit card details (number and expiry date) do not pass through our website but are sent directly in encrypted form to the Secure Server (SSL), which uses the highest security system available. The server will automatically verify the credit card number without any human intervention.

Is VAT included in the price?
All prices displayed on Wheeltrims.shop include VAT.

DELIVERY

What are the delivery times?
Delivery is made within 3/5 working days from receipt of payment via the express courier BRT. “Delivery times” means the period from when Wheeltrims.shop hands the goods over to the courier to when the courier delivers the parcel to the Customer.

Is the shipment insured?
All our shipments are 100% insured.

How can I track my parcel?
The day after dispatch, you will receive an email with a link to the BRT website to check the status of your parcel.

What happens if I am not at home at the time of delivery?
If delivery cannot be completed because no one is present at the recipient’s address, the courier will leave a delivery notice with shipment details. The recipient must contact the local depot as soon as possible to arrange redelivery.

Can I arrange a delivery appointment?
To request delivery by appointment, simply indicate “Delivery by appointment” in the shipping notes during checkout. The courier will then contact you by telephone to agree on the date and time of delivery.

What should I do when the parcel is delivered?
Upon delivery of the goods by the Courier, the Customer must check that the packaging is intact, not damaged, wet or otherwise altered.
If the parcel appears damaged, the Customer must refuse delivery or accept the parcel with reservation, stating on the delivery note that the parcel is accepted “subject to inspection” and describing the issue found.
If neither of these actions is taken, and the Customer accepts the parcel and signs for it WITHOUT RESERVATION, the Courier shall be released from all liability for damage occurring during transport, even if discovered later. In this case, we will not be able to issue refunds for damage caused during transport.

NON-CONFORMING WHEEL TRIMS

If I do not like the wheel trims received or they are not the ones ordered, can I exchange them?
If the product delivered is not the one actually ordered or is not satisfactory, you must notify us within 10 days of receipt by email at asta.ecommerce@gmail.com. The replacement will be carried out free of charge. In the event of a return, the product must be returned in its original box.

What happens if I have ordered a product that is not suitable for my vehicle?
If you have ordered an unsuitable product (customer error), you must notify us within 10 days of receipt by email at asta.ecommerce@gmail.com in order to exercise your right of withdrawal. In the event of a return, the product must be returned in its original box.